Job Description

Claims Specialist - Cyber

Sydney CBD / WFH

$90,000 - $100,000 + super

The Role:

• Your role is to manage end to end claims, after incident response and process from lodgement to payment.

• Work alongside the Incident Response team and Head of to track and record data mapping claims trends to provide to the leadership and underwriting teams.

• With your ability to interpret policy wordings and knowing our product you are able to understand coverage and manage your clients expectations.

• Manage a portfolio of anywhere between 45 - 65 claims at any one time and have knowledge of both 1st and 3rd party claims processes.

• Handling claims from micro-SME to mid-market clients and will require you to engage via all medians (phone, email, video and face to face) to provide the best client service.

• Focus on fast, proactive service and process improvement. Ideas are welcomed to adapt and improve the service we provide.

• Records management and administration duties in line with company policy and compliance guidelines.

• There are weekly and monthly check-ins with the respective other teams to collaborate, drive productivity and report on the impact the claims team has had.

Candidate Profile:

• Experienced with at least 3 years in insurance claims, preferably cyber (this is not a must have) and/or commercial insurance product claims

• Previous experience with end-to-end claims management

• Have independently managed your own portfolio of claims

• The ability to interpret policy wordings

• Are proactive and service orientated.

• Possess excellent communication skills (written and verbal)

Culture and Benefits:

This business partners with clients of all size and industry providing tailored specialist cyber insurance products and has a brand and reputation far ahead of it's competition. This claims team is multi award winning and will elevate your career.

In a supportive and collaborative environment, you will have a manageable case-load and will develop into a Cyber Claims Specialist within an award winning in-house claims team. With the constant ability to upskill and learn, you will have the opportunity to level up and have the chance explore higher opportunities or explore another career path within.

Apply:

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is MHCC2000. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.

Or Email matthew.hewens@reogroup.com.au