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Reporting to the Global CIO this role leads technology for the ANZ region within a complex multinational environment. The Vice President of IT will take accountability for strategy architecture delivery and operating cadence across a sizeable local team and offshore capability while aligning to global standards and executing on global priorities.
The role is heavily focused on moving technology from a reactive delivery function to a trusted strategic partner. The successful candidate will shape investment priorities, influence executive decision making and ensure technology enables regulatory confidence for scalable growth and a consistent high quality digital customer experience across product and administration.
In addition this role will act as the primary regional conduit between global technology strategy and local execution. You will translate global priorities into pragmatic regional roadmaps balancing risk value and capacity while ensuring ANZ requirements are clearly represented at a global level. Success in the role will come from strong stakeholder alignment disciplined prioritisation and the ability to create momentum through clarity rather than noise.
Responsibilities
- Define and execute the ANZ technology strategy aligned to global direction and local market needs
- Act as a senior advisor to executive stakeholders on technology risk investment and opportunity
- Lead a technology function of approximately 50 FTE with additional offshore capability and full budget accountability
- Establish strong governance delivery rhythm and operating discipline across change initiatives
- Design regulatory ready technology architectures with compliance data governance and auditability embedded by design
- Drive end to end customer experience transformation across digital product and administration platforms
- Champion SaaS first cloud native and AI enabled environments at enterprise scale
- Rationalise complex application landscapes to reduce cost improve integration and increase reliability
- Partner closely with global technology leaders shared services teams and strategic vendors
- Build credibility through consistent delivery measurable outcomes and transparent communication
Candidate Profile
You are an experienced technology executive who has operated at regional CIO or equivalent level within a global B2C organisation. You are comfortable in matrix environments with international reporting lines and bring the presence and credibility required to influence senior leaders across regions functions and cultures.
You bring strong financial acumen with deep experience in budget ownership business casing and value based investment decisions. Your background includes leading large scale platform programs within SaaS first cloud and AI enabled environments while simplifying legacy estates and lifting delivery maturity. You combine strategic thinking with pragmatic execution and are known for calm disciplined leadership in complex and fast moving organisations.
Critically you are a relationship led leader who seeks to understand before acting. You build trust through transparency delivery and consistency and are comfortable challenging constructively when required. Your communication style is grounded in data and outcomes enabling you to clearly articulate trade offs risks and investment rationale to executive and non technical stakeholders alike while maintaining focus on student experience and long term organisational performance.
Company Culture and Benefits
This organisation is a highly respected multinational with a purpose led culture centered on customer experience, outcomes and global collaboration. The environment values accountability partnership and thoughtful leadership and offers meaningful exposure to international stakeholders and leading technology vendors.
- Executive leadership role with global visibility and progression potential
- Opportunity to shape a large scale international product and platform
- Hybrid working environment with international collaboration.
Apply
If this opportunity aligns to your background and career ambitions please submit your resume via the apply link. The reference number for this role is DJ67877.
JOB DESCRIPTION
| Job Title: Customer Excellence Manager |
Location: Sydney, Australia
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Job Profile: Mgt III - Customer Svc (6072) |
| Platform: Enware Pty Ltd |
Title of Supervisor: General Manager
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Band: 70 |
| Department: Customer Excellence
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POSITION SUMMARY:
The Customer Experience Manager is responsible for leading and optimising the end-to-end customer journey across service delivery, training, pricing integrity, and project quoting. This role ensures a seamless, efficient, and value-driven customer experience while supporting sales growth, margin optimisation, and operational excellence.
The role integrates commercial acumen with customer-centric leadership to strengthen customer retention, drive revenue growth, and improve process performance.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Customer Service Leadership
- Lead, coach and develop the Customer Service team to deliver exceptional service standards.
- Establish and monitor KPIs including response times, resolution rates, customer satisfaction and service quality.
- Oversee order processing, customer enquiries, complaints handling and after-sales support.
- Identify and implement continuous improvement initiatives to enhance service efficiency.
- Partner with Sales, Operations and Finance to ensure alignment across customer touchpoints.
Customer Training Oversight
- Provide leadership and direction to the Customer Training Coordinator responsible for the development and delivery of customer training programs.
- Ensure training content remains current, accurate and aligned with product updates, compliance requirements and customer needs.
- Oversee training schedules and resource planning to meet customer and sales requirements.
- Monitor training effectiveness, customer feedback and participation metrics.
- Identify opportunities to enhance customer capability, improve product adoption and support long-term customer retention.
- Support the professional development and performance of the Customer Training Coordinator.
Pricing Strategy & Governance
- Oversee pricing processes, approvals and governance frameworks.
- Ensure pricing accuracy across systems and documentation.
- Collaborate with Sales and Finance to balance competitiveness and margin targets.
- Support pricing reviews, discount approvals and contract renewals.
- Analyse pricing trends, margin performance and customer profitability.
Project Quoting & Commercial Support
- Lead or oversee preparation of accurate and timely project quotations.
- Ensure alignment between scope, costings, margins and customer expectations.
- Partner with Sales and Operations to ensure feasibility and profitability of quoted work.
- Implement controls to minimise quoting errors and commercial risk.
- Track quote-to-order conversion rates and identify improvement opportunities.
Customer Experience & Process Improvement
- Map and optimise the end-to-end customer journey.
- Use customer feedback, NPS or service metrics to drive improvements.
- Lead cross-functional initiatives to enhance customer satisfaction and operational performance.
- Implement systems, automation or workflow improvements where appropriate.
Leadership & Team Development
- Provide clear direction, coaching and performance management to direct reports.
- Build capability across customer-facing teams.
- Foster a high-performance, collaborative and customer-centric culture.
- Support workforce planning and resource allocation.
EDUCATION:
- Business related tertiary qualification
EXPERIENCE:
- Proven leadership experience in Customer Service, Commercial Operations or Customer Experience.
- Strong commercial acumen including pricing and margin management.
- Experience in project quoting, tender preparation or estimating.
- Demonstrated ability to improve processes and lead change initiatives.
- Excellent stakeholder management and communication skills.
- Experience in technical, industrial, B2B or project-based environments.
- Exposure to ERP/CRM systems.
- Experience managing cross-functional teams.
MINIMUM REQUIRED SKILLS:
- Computer literacy in Word, PowerPoint, Excel etc.
- Able to demonstrate high level of decision making skills
- Able to demonstrate self-management skills
- Excellent time management skills
- High level of communication and presentation skills
- Organised and systemic thinking skills
- Comfortable working in a large organization with a matrix organizational structure
- Have a ‘can do’ attitude and mentality
- Effective communication skills at all levels
- Demonstrates appropriate professional workplace behaviour that are in line with the company values, policies and procedures
MANAGEMENT/SUPERVISION:
- Customer Service, Projects, Pricing and Training Team Members
WORK ENVIRONMENT:
- Mixed office and warehouse environment
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ROLE DESCRIPTION |
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Role Title |
Master Data Analyst |
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Function |
Finance |
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Location |
Norwest |
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Reporting Manager |
Finance Manager – Treasury & Transactional Services |
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KEY PURPOSE OF THE ROLE |
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As the Master Data Analyst, you will be responsible for the maintenance and creation of customer, vendor, product, and bill of material master data across multiple platforms including Microsoft Dynamics 365 Finance & Operations (D365FO), Paperless, and Promax. This will involve liaising with all parts of the business, upholding procedures, ensuring the accuracy of data and providing reports on the outputs. |
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ROLE SPECIFIC RESPONSIBILITIES |
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KEY RELATIONSHIPS |
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Who |
Nature of Interaction (Responsibilities & Contributions) |
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Product Development Team |
Create the item creation files, update them as the project evolves and then load them once final approvals have been provided. |
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Sales Team |
Create new customers, maintain existing customer data and update discounting through Promax. |
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Finance Team |
Support the finance team to ensuring accurate financial data. |
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ROLE DIMENSIONS |
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QUALIFICATIONS & EXPERIENCE |
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FUNCTIONAL/TECHNICAL SKILLS & COMPETENCIES |
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SNACK BRANDS AUSTRALIA LEADERSHIP COMPETENCIES |
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Formulating Winning Strategies & Ideas Thinks insightfully and broadly about business issues and develops sound plans |
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Entrepreneurial & Commercial Thinking Understands the factors that contribute to business profitability and capitalises on opportunities |
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Innovative Thinking & Continuous Improvement Implements initiatives to continuously improve the business |
Demonstrates a positive attitude to change |
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Open & Effective Communication Listens and expresses own views effectively in a range of forums |
Keeps stakeholders informed of progress |
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Leading & Supervising by Example Takes charge of situations, leading and motivating a team of people |
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Deciding & Initiating Action Takes decisive action after due consideration |
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Delivering Results & Meeting Customer Expectations Meets customer expectations by focusing on delivering quality results |
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Shaded competency areas are essential while unshaded areas are desirable.
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Master Data Analyst |
April 2026 |
Page 1 of 1 |
Location: Glendenning, Western Sydney
Salary Package: $150k + Super + 15% Bonus
Role Highlights: Own the procurement function end to end - supplier strategy, sourcing, agreements and commercial performance across a network of 150+ suppliers. Get in early on a series of CI projects, including a WMS implementation and broader systems improvement. A role with genuine scope to grow, reporting directly to the GM with real visibility across the business.
Role Overview
This business has grown. The procurement function hasn't kept pace - and that's the opportunity.
Reporting to the General Manager, you'll take ownership of a procurement function that needs structure, commercial rigour and someone who knows how to engage suppliers and get agreements across the line. With over 150 suppliers and minimal formal contracts in place, there is real work to do, and the business knows it. You'll lead the consolidation effort, build out the supplier framework, and put ethical sourcing and compliance at the centre of how the function operates.
Alongside the core procurement role, you'll be a key contributor to an upcoming CI program; including a new WMS implementation and broader systems improvement across supply chain. This is not a transformation mandate. It's a procurement role with interesting problems to solve and good projects to be part of as the business continues to build.
Responsibilities
- Lead supplier engagement, negotiation and formalisation across a 150+ supplier network, including international partners in the UK and Europe
- Build and implement a supplier agreement framework from the ground up
- Drive ethical sourcing and compliance standards, building on existing frameworks
- Manage supplier performance across cost, quality, lead time and relationship health
- Contribute to the rollout of a new warehouse management system and supporting process improvements
- Improve inventory visibility and supply planning disciplines in collaboration with the wider team
- Lead and develop a small, experienced team
- Work closely with the GM and operations to ensure procurement decisions connect to broader business performance
Candidate Profile
You're a procurement professional with a background in manufacturing, industrial or warehousing environments, and ideally some exposure to food, pharma or laboratory supply chains. You understand what it means to source from international suppliers, negotiate under pressure and build agreements that actually hold.
You operate comfortably at both ends of the spectrum: commercial strategy on one hand, hands-on execution on the other. You've consolidated supplier bases before. You know how to bring discipline to a fragmented network without blowing up relationships in the process.
You will need:
- End-to-end procurement experience: sourcing, supplier onboarding, negotiation and contract management
- A track record managing large or complex supplier networks, preferably with international exposure (UK and Europe advantageous)
- Solid commercial acumen - you understand cost drivers, contract structures and how to protect margin
- Background in manufacturing, industrial, warehousing or regulated supply chain; exposure to food, pharma or lab sectors is a plus
- Involvement in systems improvement or CI projects - you don't need to have led them, but you need to contribute meaningfully
- Inventory management awareness - procurement decisions affect it and you need to understand how
You don't need a perfectly structured environment to do your best work. You're commercially sharp, you read situations quickly and you lead with credibility.
Culture & Benefits
Part of a larger global group, run with the agility of a smaller business. The team is experienced, close-knit and has been at this for a long time. There's no corporate bureaucracy between you and the decisions that matter.
- Direct access to the GM and genuine influence over how the procurement function develops
- Lead major initiatives across suppliers, systems and operations
- High visibility and direct impact on performance
- Lead strategic projects, warehouse management systems, supplier agreements plus a range of other initiatives planned over the next 2+ years.
- Ongoing career growth and development
- Salary: $150k + Super + 15% Bonus
- 5 x days onsite at Glendenning
Apply
If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is CD71070. Corine Duke will be the key contact. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.
Location: Adelaide
Salary Package: Negotiable
Role Highlights:
This is a unique opportunity to work within a private family office, supporting a diverse portfolio of investments, property holdings and personal financial structures. The role offers variety across both finance and operational responsibilities, suited to a highly organised and commercially aware Bookkeeper who values autonomy, discretion and precision.
Role Overview
Reporting into various senior stakeholders, this role is responsible for delivering end-to-end bookkeeping and administrative support across multiple entities. You will play a key role in maintaining accurate financial records, supporting reporting requirements, and ensuring the smooth day-to-day coordination of both financial and operational activities within a confidential family office environment.
Responsibilities
• Manage accounts payable end-to-end, including processing and payments
• Oversee accounts receivable, including invoicing, allocations and follow-ups
• Perform general ledger reconciliations across bank accounts, credit cards and investment accounts
• Assist with inter-entity reconciliations and month-end close processes
• Prepare supporting working papers and assist with financial reporting requirements
• Support BAS preparation, tax documentation and ad hoc finance tasks
• Coordinate and manage insurance arrangements
• Provide administrative support including scheduling, travel coordination and key date management
• Assist with general operational and administrative duties as required
Candidate Profile
To be successful in this role, you will bring:
• Proven experience in a Bookkeeper or Accounts Officer position
• Relevant qualifications (Certificate IV, Diploma or equivalent in Accounting/Bookkeeping)
• Strong understanding of accounting principles and transactional processes
• Advanced Excel skills and proficiency across Microsoft Office
• High attention to detail and strong organisational capability
• Ability to manage multiple entities and competing priorities
• High level of integrity, discretion and reliability
• Strong communication and documentation skills
Company, Culture & Benefits
This opportunity sits within a well-established private family office offering a professional, low-profile and highly trusted working environment. The culture is supportive, flexible and focused on long-term relationships and outcomes rather than corporate hierarchy.
Benefits include:
• Competitive and negotiable salary package
• Stable, long-term opportunity within a private environment
• Exposure to a broad range of financial and operational activities
• Flexible and supportive working arrangements
• High-trust workplace
Apply
If you are a detail-oriented Bookkeeper seeking a varied role within a private and professional environment, we encourage you to apply via the “Apply” link with your resume.
Role Overview
This role sits within a growing Applications team and is responsible for delivering and supporting D365 Finance across both project and operational environments. On a daily basis, you will work directly with Finance stakeholders to translate requirements into system configuration across core modules including AP, AR, GL and project accounting. You will take ownership of data structures, financial dimensions and system behaviour, ensuring the platform accurately supports business operations.
Beyond day to day delivery, you will play a key role in shaping how Finance operates within D365. This includes improving financial processes, supporting month end and ensuring data flows cleanly into reporting platforms. You will work across integrations using standard frameworks, helping ensure data moves reliably across systems without unnecessary complexity or customisation.
This is a true techno functional role where you are expected to operate as a hands on owner rather than a coordinator. You will troubleshoot issues across configuration, data and integrations, working independently while engaging technical teams where required. The focus is on delivering outcomes that improve accuracy, compliance and efficiency across Finance, rather than purely technical outputs.
Responsibilities
- Configure and optimise D365 Finance modules including P2P, AP, AR, GL and project accounting
- Own financial structures including chart of accounts, dimensions and data setup
- Translate Finance requirements directly into system configuration without reliance on developers
- Support month end, financial operations and critical business processes
- Troubleshoot issues across configuration, data and integrations, identifying root causes
- Work with standard D365 integration frameworks including Data Management Framework and Electronic Reporting
- Support and validate data flows into reporting layers including Power BI environments
- Collaborate with Finance stakeholders including CFO, controllers and operational teams
- Contribute to project delivery including enhancements, testing and deployments
- Reduce reliance on external vendors by bringing capability in house
Candidate Profile
You are a hands on D365 Finance specialist who is comfortable operating across both functional and technical domains. You have strong experience configuring core Finance modules and understand how financial processes translate into system behaviour. Rather than sitting purely in analysis, you take ownership of delivery and are confident working directly in the system to drive outcomes.
You bring strong Finance domain knowledge, with experience across key processes such as procure to pay, receivables, general ledger and financial reporting. You are comfortable engaging directly with senior Finance stakeholders, understanding their requirements and translating them into practical system solutions without the need for a traditional BA layer.
Technically, you have a solid understanding of D365 data structures, integrations and troubleshooting. You can work across data entities, imports and system behaviour, and have enough exposure to X++ to understand and frame technical issues when required. You are pragmatic, delivery focused and thrive in environments where ownership, accountability and outcomes are valued.
Company, Culture & Benefits
This organisation is undergoing a significant transformation, modernising its technology landscape and investing heavily in D365 as a core platform. The environment is fast paced and operational, with a strong focus on delivery, ownership and continuous improvement. You will be part of a collaborative team where your impact is visible and valued.
- Play a key role in a large scale ERP transformation
- Hybrid working model with flexibility built in
- Clear pathway to become a D365 Finance subject matter expert
Apply
If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is DJ71209.
Role Overview
Reporting into the Head of Applications, this role sits within a growing applications team and focuses on configuring, supporting and improving D365 Finance and Operations across supply chain. On a daily basis, you will work closely with warehouse, planning and production teams to translate operational requirements into system configuration. Weekly, you will support project delivery, testing and troubleshooting across active initiatives. On a monthly basis, you will contribute to ongoing system improvement and alignment to business needs.
This role is delivery focused, with strong exposure to key initiatives including warehouse management uplift, transport capability and integration with automation technologies. You will operate between operations and IT, working closely with both sides to ensure solutions are delivered effectively. This role is centred on configuring and optimising what D365 can deliver out of the box, rather than building custom solutions, while bringing the technical awareness to extend and connect the platform where required.
Alongside project work, you will support the day to day running of the environment. Acting as a key escalation point, you will help resolve issues across configuration, data and integrations impacting supply chain operations. Over time, you will build strong capability across D365 supply chain and play a key role in how the platform supports the business.
Responsibilities
- Configure and support D365 F&O Supply Chain modules across warehouse, inventory, procurement and planning using standard functionality
- Work across Advanced Warehouse Management including wave templates, work templates and location directives
- Support Planning Optimisation including demand forecasting and supply planning capability
- Assist in delivering Transport Management capability within D365
- Translate operational requirements into system configuration outcomes
- Troubleshoot and resolve issues across configuration, data and integrations impacting warehouse and production environments
- Work across integrations connecting D365 to external platforms including warehouse systems, RF devices and automation solutions
- Collaborate with technical teams to extend the platform where required, including connecting tools such as Power Apps into the ecosystem
- Support testing, deployment and continuous improvement across multiple initiatives
- Assist with Level 2 support across supply chain systems
Candidate Profile
You are a hands on D365 Supply Chain Analyst / Consultant with experience configuring core modules such as Warehouse Management, Inventory and Procurement. You have exposure to Advanced Warehouse Management and are comfortable working across areas such as wave templates, work templates and location directives. You enjoy working closely with operational teams and translating business requirements into system outcomes.
You have some exposure to Planning Optimisation and demand forecasting, and understand how D365 supports supply chain processes end to end. You bring a practical mindset when working across integrations and have enough technical awareness to collaborate with developers and connect supporting tools such as Power Apps where required.
You are proactive, accountable and keen to build your capability. You enjoy being hands on in the system, solving problems and seeing work through to completion. Experience within FMCG, manufacturing or other high volume environments will be highly regarded.
Company, Culture & Benefits
This organisation is a well established FMCG business undergoing a significant transformation to modernise its technology environment. The culture is collaborative, practical and delivery focused, with strong exposure to real operational challenges and visible impact from your work.
- Strong exposure to large scale D365 transformation programs
- Work closely with operations in a hands on, high impact role
- Competitive salary, benefits and on site perks
Apply
If this sounds like you, please send your resume by clicking the apply link below. The reference number for this role is DJ71210.
Senior Financial Accountant
Hands-on financial reporting role working closely with the CFO, with scope to broaden into commercial and strategic areas as the business grows.
• Direct access to decision-making through close partnership with the CFO
• Blend of hands-on reporting and exposure to wider business initiatives
• Clear development pathway beyond financial accounting as the business grows
Location
Adelaide
Role Highlights
This is a newly created role within a growing ASX-listed business that is entering a key phase of its growth. Sitting close to the CFO, you will take ownership of core reporting while gaining visibility across the broader business. The role is suited to someone who is ambitious and looking for more than a steady-state financial accounting position, with the opportunity to grow alongside the business and gradually step into a broader, more commercial remit and finance leadership role over time.
Organisation
This is a growing ASX-listed business operating in a dynamic sector, with a clear trajectory over the next few years. The finance function offers close access to senior leadership and strong visibility across the business. The environment suits someone who values ownership, accountability and the opportunity to build their capability over time.
Responsibilities
• Lead month-end close processes, including journals, reconciliations and consolidation
• Prepare monthly management accounts, including analysis and commentary
• Support half-year and year-end financial reporting cycles
• Assist with statutory reporting and act as a key contact for external auditors
• Ensure accuracy and integrity of financial data through balance sheet reviews
• Prepare BAS, GST and other compliance requirements
• Identify and implement improvements across finance processes and reporting
• Provide ad hoc analysis and support to the CFO
Candidate Profile
You will be technically capable and comfortable operating in a hands-on environment, with the ability to take ownership of core reporting responsibilities. You may come from:
• An accounting firm with exposure to ASX-listed or growing clients
• A commercial Financial Accountant role with involvement in reporting cycles
To succeed in this role, you will have:
• CA or CPA qualification
• Experience with month-end processes and financial reporting
• Exposure to, or readiness to step into, half-year and year-end reporting
• Strong understanding of accounting standards
• High attention to detail and ability to meet deadlines
Highly regarded:
• Exposure to ASX reporting environments
• Experience in a growing or evolving business
• Interest in developing into broader commercial or strategic areas over time
What’s on Offer
• Direct mentorship and exposure to an experienced CFO
• Broadening role scope as the business grows over the next 1 to 2 years
• Opportunity to develop beyond financial reporting into wider business areas
• Collaborative, hands-on environment with strong visibility across the business
Apply
If this sounds like you, please send your resume by clicking apply on the link below. The reference number for this role is LW72538. Alternatively, please call Lynsey White on 0435769858 for a confidential discussion.