POSITION DESCRIPTION
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Position Title:
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Accounts Payable Manager
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Reporting To:
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Senior Corporate Accountant
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Department:
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Finance
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Date of Evaluation:
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February 2026
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WHO ARE WE?
Greenstone Financial Services was founded in 2007, with the bold ambition to deliver smart and affordable direct insurance solutions that meet the real needs of everyday Australians.
At Greenstone, we strongly believe in providing quality products and services to help our customers protect their finances and all the things they work so hard for.
We are a growing business with a focus on data driven decision making and a continuous evolution of our product offering to help meet the ever-changing needs of our customers. We specialise in harnessing technology and analytics to help design, administer, market, and distribute a variety of award-winning insurance products through our Australian, New Zealand and Canadian proprietary brands and partners and though our insurance comparison site Choosi.
Today, Greenstone is the largest provider of direct life and pet insurance in Australia and New Zealand with a large portfolio of customers to care for. We offer outstanding customer service and exceptional value which has been recognised by consumers and industry experts alike.
Our core values help define a culture that supports our employees, our customers, and our trusted partners. We truly care about making a positive impact on our community, not only through the quality products we distribute, but also our Corporate Social Responsibility program, Greenstone Giving.
By valuing diversity, we derive strength from the team that represents us, and foster a supportive and collaborative environment that celebrates success by rewarding and recognising it.
Every day we strive to be an employer of choice by offering a range of benefits and incentives from health and wellbeing programs, a subsidised cafe and onsite gym, and a flexible workplace. We invest in our people through ongoing learning and development programs to help them grow with us.
OUR FINANCE TEAM
Financial Control & Reporting Team (FCR team)
The Financial Control & Reporting team is responsible for statutory financial reporting, management of internal and external audits, drafting and maintaining accounting policies, preparing management and board reports, tax returns submissions, maintaining the board approved tax framework and policies, business activity statement returns, treasury and all finance related day-to-day operations.
Financial Planning & Analysis Team (FPIT team)
The FPIT team is responsible for producing periodic business plans and reforecasts. True finance business partner to various stakeholders, the FPIT team is responsible for creating fit-for-purpose dashboards and providing insightful analysis on department results and producing ad-hoc business cases as needed. The team also ensures that finance systems are maintained and enhanced as well as identifying any opportunities for new systems which could further automate and improve processes.
Financial Policy Administration (PA team)
The Financial Policy Administration team is responsible for the policy administration of policies which involves reconciling the insurer Trust Accounts in the following ways:
- ensuring all premiums that are due are collected
- ensuring dishonours are processed correctly in our proprietary Evolve Policy Admin (PA) system
- reviewing and processing refunds in PA
- processing claims payments through the claims system
- analysing and processing Real Bonus/ Reward payments
- informing Customer Support of chargebacks
- liaising with the banks on any disputes/ discrepancies
- preparing month-end reports to Insurers and Partners
- UAT of projects
PURPOSE OF THE ROLE
The Accounts Payable Manager sits within the FCR team and is responsible for leading the end-to-end accounts payable (AP) function, ensuring timely, accurate, and compliant processing of supplier invoices and payments.
This role is a subject matter expert in Coupa, responsible for system optimisation, controls, reporting, and continuous process improvement. The position manages one direct report and works closely with the Finance team, wider business and external vendors to ensure efficient and compliant operations.
KEY ACCOUNTABILITIES
The following aspects of this role are indicative only and in no way limit the Company in allocating additional accountabilities (specific tasks, projects, or related activities) to the employee, within the scope of the employee’s level of competence, experience, knowledge, and qualification.
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Responsibility Area
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Focus Area %
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Summary of Accountabilities
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Coupa System Ownership & Optimisation
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40%
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- Act as the Coupa system expert and primary point of contact for AP-related queries.
- Manage Coupa configurations including workflows, approvals, supplier onboarding, and tax configuration based on jurisdiction.
- Maintain platform customisation including home page content to ensure a smooth user experience.
- Maintain Coupa users with appropriate access across multiple geographic locations including AU, NZ and CA.
- Lead system enhancements, upgrades, testing, and integrations with ERP systems.
- Train users across the business on Coupa processes and best practices.
- Identify and implement process improvements to maximise system automation and efficiency.
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Accounts Payable Management
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30%
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- Oversee the full AP cycle: invoice processing, approvals, payment runs, reconciliations, and vendor management.
- Ensure accurate and timely processing of supplier invoices in accordance with company policies and delegated authorities.
- Oversee weekly cashflow forecast and ensure sufficient funds in the bank for payment runs.
- Manage weekly payment runs (EFT, BPAY, international payments, etc.).
- Review and approve invoices, journals, and reconciliations prepared by the AP Officer.
- Monitor AP ageing and proactively resolve discrepancies or outstanding items.
- Prepare bi-annual payment times reporting schedule to be lodged with relevant authorities.
- Maintain strong internal controls and ensure compliance with financial policies and audit requirements.
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Vendor & Stakeholder Management
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10%
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- Build and maintain strong relationships with suppliers.
- Resolve escalated vendor issues in a timely and professional manner.
- Provide AP-related reporting and insights to Finance leadership.
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Team Leadership
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10%
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- Supervise, mentor, and develop one Accounts Payable Officer.
- Conduct performance reviews and support professional development.
- Foster a culture of accountability, continuous improvement, and service excellence.
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Compliance & Controls
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10%
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- Ensure compliance with GST/VAT and relevant tax regulations.
- Support internal and external audits by preparing documentation and responding to queries.
- Ensure procurement policies are implemented appropriately in Coupa and the AP process, and that expense claim policy and AP procedures are documented and maintained.
- Ensure adherence to delegation of authority.
- Support the Senior Corporate Accountant with ad-hoc requests and projects as they arise.
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Position Requirements
- 5+ years’ experience in Accounts Payable, with at least 2 years in a supervisory or management role, preferably in a multi-currency environment.
- Advanced expertise in Coupa, including configuration, workflows, reporting, and troubleshooting.
- Experience managing end-to-end AP processes in a medium to large organisation.
- Strong understanding of financial controls and audit requirements.
- Strong analytical and problem-solving skills.
- High attention to detail and process-oriented mindset.
- Excellent stakeholder management and communication skills.
- Ability to lead system and process improvement initiatives.
- Experience with NetSuite (desirable).