Aidacare- Infrastructure Lead Job Description
Aidacare is one of Australia’s leading and most diverse healthcare equipment and service providers. Operating since 1987, our longevity is the result of our unwavering commitment to excellence and continuous improvement.
We are a trusted product partner and valued service provider across the Acute Care, Residential Aged Care, Home and Community Care, and Rehabilitation sectors. Our team deliver on our core values of providing unparalleled customer service and equipment expertise. Aidacare staff are highly trained and skilled professionals who respond sensitively and expertly to our clients’ needs.
We are dedicated to supplying the highest quality products. We partner with industry leading brands and manufacture a suite of equipment solutions that serve as a benchmark for innovation, quality and reliability. Our national service teams provide maintenance and asset management for Government, Aged Care facilities, Community Care providers and hospitals. We also provide in-home training, service and maintenance.
Aidacare offers a national retail, wholesale and distribution network providing truly local support from our many locations and partnerships.
The role:
As a Technology Infrastructure Lead at Aidacare, you will play a crucial role in designing, implementing, and maintaining the technology infrastructure landscape and tools that support our organisation. This role is instrumental in providing technical support and improvements, project execution as well as mentoring and coaching junior members of our technology support team. Here are the key responsibilities and qualifications:
Responsibilities:
Design and Implementation: Collaborate with cross-functional teams to design and implement robust technology solutions. This includes network systems, Active Directory and general use servers, storage, endpoint, security and related hardware and software.
Microsoft 365: Maintain subject matter knowledge and expertise in Microsoft 365 including (but not limited to) Office365 (SharePoint, Teams, exchange), Entra ID and Azure.
Maintenance and Optimisation: Ensure the ongoing performance, security, and scalability of our technology platform. Regularly assess and optimise systems to meet business requirements and adhere to best practices.
Projects and Initiatives:
Participate in project-based initiatives, such as system upgrades, migrations, and deployments.
SD-WAN Rollouts: Experience with SD-WAN deployments, including configuration, monitoring, and troubleshooting.
Network Refresh Projects: Involvement in network refresh projects, ensuring seamless transitions
and improved efficiency.
Technical Support: Provide end to end technical support to Aidacare staff and troubleshoot technology-related issues.
Escalation Point: Serve as the escalation point for complex technical issues, collaborating with the support team. Mentoring and coaching junior technical team members.
Professional Requirements:
- 5+ years’ experience supporting a mid-sized IT environment across a wide range of technologies.
- Proficient in managing M365 and O365 services (Exchange Online, SharePoint, Teams).
- Proven track record in managing Active Directory (users, policies etc.) and comprehensive understanding of its architecture.
- Knowledge and experience in Cloud-based identity and access management (IAM) using Microsoft Entra ID.
- Familiarity with IAM concepts (role-based access control, identity lifecycle management). Experience with Intune and/or other mobile device management (MDM) and endpoint security.
- Proficient in deploying and managing MS Azure services.
- Sound knowledge of security technologies and principles such as next generation firewalls, content security, Zero Trust principles, SASE, SD-WAN, MDR/NDR.
- Strong networking skills including LAN and WAN technologies, services and troubleshooting.
- Experience with Microsoft Defender for endpoint protection.
- Understanding of Zero Trust principles (least privilege access, continuous authentication).
- Proven track record of successfully delivering IT projects and initiatives.
- Demonstrated experience in Cyber security best practice.
- Proven and significant experience in a large complex ICT environment.
- Sound understanding of industry standard information system support processes.
- Extensive understanding of information technology and industry trends.
- Strong analytical, problem solving, and solution identification skills.
- Excellent customer focus background with strong verbal and written communication skills and presentation skills.
Mandatory Requirements
- Current National Police Record Check
- Current driver's licence to drive in Australia
Qualification Requirements
- Tertiary qualifications in a Technology discipline or significant relevant industry experience
What’s in it for you!
- Be part of a great collaborative team
- Competitive remuneration
- Career development
- Job security
- EAP
- Employee discounts
- Employee Benefits