Reo Group Engagement Hub

Cyber Security Architect - IT / OT

Sydney, NSW

Full-time

Job ID:

79968

Summary

Cyber Security Architect = Evolution Mining Sydney NSW

About Us

From humble beginnings in 2011, Evolution Mining is now a leading gold producer, operating six mines across Australia and Canada. Our operational diversity offers our people access to a broad range of experiences and career opportunities across the business.

Working from our Sydney CBD Group Office, you'll collaborate with teams across Australia and Canada, helping strengthen the security and resilience of critical technology environments that support safe and efficient operations.

About the Role

This is an opportunity to help shape Evolution's cyber security architecture capability across both corporate IT and operational technology (OT) environments.

Reporting to the Enterprise Architecture Lead, with a close working relationship with the Group Manager Cyber Security, you'll provide architecture leadership and security guidance across enterprise technology initiatives, operational systems and major projects. You'll work closely with architects, technology teams, operational stakeholders and business leaders to ensure security is embedded into technology design, governance and decision making.

This role goes beyond design reviews and governance. You'll help build and mature cyber architecture practices, influence long-term technology strategy and work across both IT and OT environments to improve Evolution's security posture while supporting safe and reliable operations. Based in Sydney, the role will include engagement with operational sites and technology stakeholders across Australia and Canada.

Key Responsibilities

Develop and maintain Evolution's cyber security architecture framework.

Define security standards, principles and design patterns for IT and OT environments.

Partner with architects, engineers and operational stakeholders to embed security into solution design.

Assess security risks and ensure appropriate controls are incorporated into technology initiatives.

Support architecture governance activities and Architecture Review Board processes.

Provide expert guidance on cyber security strategy, threat management and technology risk.

Contribute to continuous improvement of security architecture, standards and practices.

Act as a trusted advisor to technology and business stakeholders.

About You

You combine strong technical cyber security capability with the ability to influence stakeholders and drive practical outcomes.

Your experience may include enterprise architecture, solution architecture, cyber security leadership or industrial cyber security, ideally within mining, utilities, energy or other operational technology environments.

Your experience will include:

Experience designing and implementing secure IT and OT environments.

Strong understanding of cyber security architecture, risk management and governance.

Experience assessing security risks and embedding security controls into technology solutions.

Ability to influence stakeholders across technical and operational environments.

Experience working with enterprise architects, infrastructure teams and business leaders.

Excellent communication skills and the ability to simplify complex technical concepts.

Relevant qualifications in Cyber Security, Information Technology or a related discipline.

GICSP, IEC62443 or equivalent OT/industrial cyber security certifications highly desirable.

Broader TOGAF and/or SABSA credentials well regarded.

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D365 Automation Specialist

Sydney, NSW

Full-time

Job ID:

79665

Summary

Role: Senior D365 Automation Test Engineer

Location: Sydney CBD, NSW
Salary Package: Competitive Salary on Offer
Role Highlights: Shape where automation adds value, choose the correct engineering trade-offs and establish a framework the internal team can sustain.

Role Overview

Automating every screen is not the measure of success here. An established organisation needs a senior engineer to determine which Dynamics 365 CRM changes carry the greatest consequence, then create dependable ways to detect problems early. Over a six-month engagement, you will make decisions about test architecture and priority, turning a predominantly manual starting point into a focused body of evidence that the delivery team can trust.

This is a coding role with room for technical judgement. You will move between Playwright and TypeScript, Dataverse, model-driven interfaces, REST services and selected C#/.NET components, choosing the most useful level of assurance for the problem. The Agile setting gives you direct contact with the CRM engineer, a testing colleague and business users. At times, helping verify an urgent change manually will be more valuable than writing another automated check.

The way you organise the work will matter as much as the checks themselves. Make outcomes easy to interpret in Azure DevOps, establish workable approaches to identities and test data, and ensure colleagues understand the decisions behind the code. The brief favours a useful, maintainable result inside the contract window over an ambitious suite that nobody can confidently operate.

Responsibilities

Rank D365 CRM risks by business impact and how often processes change.
Pick UI, API or unit coverage to suit each material failure risk.
Adapt Microsoft Power Platform Playwright samples into reusable code.
Develop stable TypeScript journeys through model-driven screens.
Manage identities, environments and test data across executions.
Check Dataverse and REST endpoints independently of browser flows.
Unit test selected C#/.NET plugins and custom APIs.
Publish CI/CD test signals and failure diagnostics via Azure DevOps.
Distinguish product defects from faulty scripts or test conditions.
Explain design choices to the team and assist with urgent manual checks.

Candidate Profile

Your expertise is rooted in Dynamics 365 CRM rather than automation tooling alone. You understand model-driven apps, Dataverse, security permissions and the environmental behaviours that can mislead a test. You have personally designed an automated test codebase where little existed, can produce reliable Playwright checks in TypeScript or JavaScript, and bring strong C#/.NET skills for exercising plugins and custom APIs. Git, Azure DevOps and pipeline execution are part of your hands-on delivery experience.

You can defend your engineering decisions: why a particular risk deserves coverage, why a test belongs below the browser, how you traced an inconsistent outcome and what you would postpone under a fixed deadline. You are comfortable discussing trade-offs with developers, test specialists and business representatives, and can turn technical findings into information others can act on.

You operate independently without treating the solution as your personal property. The team needs someone who listens, offers a clear recommendation, takes responsibility for implementation and shares knowledge without unnecessary complexity. Familiarity with the Microsoft Power Platform Playwright samples, relevant Microsoft certification or previous exposure to regulated organisations would be helpful, but none of those extras is a prerequisite.

Company, Culture & Benefits

The organisation has an established CRM platform and a small team responsible for its ongoing evolution. You will have direct access to the people making application and delivery decisions, with the latitude to recommend sound engineering choices rather than simply complete a prescribed checklist.

Defined 6 month assignment with genuine architectural discretion
Hybrid arrangements for a Sydney CBD-based engagement
Direct collaboration with CRM development and testing colleagues

Apply

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is AYAS79665

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Head of Commercial Finance

Full-time

Job ID:

80140

Summary

Location: North Sydney

Salary Package: $220k + Super + Bonus

Role Highlights: CFO reporting line; board and private equity exposure; two direct reports; hands-on commercial modelling and a 50% FP&A remit.

Role Overview

Reporting to the CFO, you will lead a broad mandate across 3 areas: Investment modelling, FP&A and Commercial Finance. You will bring commercial insight and financial discipline to a growing, private equity-backed business operating across asset leasing, maintenance and major structural transactions. You will review and refine existing investment models, evaluate sale and leaseback and build-to-lease opportunities, and explain the returns and strategic rationale from both the investor’s and the business’s perspective. This is a hands-on role requiring independent judgement and a clear understanding of when to escalate decisions to the executive team.

FP&A represents half of your remit. You will translate budgets, forecasts and monthly results into a clear business story, strengthen board papers and help site supervisors and managers understand how operational performance flows through to the numbers. Leading two strong direct reports, you will work across the executive and commercial teams, engage directly with private equity analysts and bring confidence to deal conversations when the C-suite is not in the room.

Responsibilities

Review, refine and govern the Group corporate and investment models, including pricing, forecasting, scenario analysis, valuations, IRR, NPV and investor returns.
Assess major sale and leaseback and build-to-lease opportunities, articulating commercial assumptions, risks and returns from both sides of the transaction.
Drive budgeting, forecasting and monthly performance analysis, delivering clear commentary and stronger board papers that connect financial results to operational performance.
Build financial understanding at site, supervisor and manager level through practical business partnering and accessible insights.
Work directly with private equity analysts, sharing models and explaining deal rationale while maintaining discretion and using the executive team as the first point of escalation.
Develop robust capital investment processes, strengthen model governance and manage key financial assumptions with internal and external stakeholders.
Lead and develop two direct reports; influence commercial stakeholders and lead deal discussions when required.
Deliver meaningful performance metrics, industry benchmarking and ESG insights aligned with reporting requirements.
Improve finance processes and systems, and help develop a rigorous framework for using AI in FP&A, modelling and financial storytelling.

Candidate Profile

You bring corporate finance or FP&A experience, ideally with at least five years in a complex business environment. Experience in a capital-intensive business, private equity stakeholder engagement and stakeholder management experience are essential. You are ready to step into broader responsibility, with a strong foundation and the appetite to grow rather than a need for a fully formed role.

Technically strong and highly hands-on, you can independently interrogate existing deal models, test assumptions and explain IRR, investor returns, valuations and capital optimisation. Advanced Excel skills are essential, alongside the ability to translate complex analysis into a persuasive commercial story for executives, the board and investors. You combine analytical depth with practical FP&A capability and sound escalation judgement.

You are a humble, engaging leader with high emotional intelligence, boardroom presence and the ability to connect with frontline teams. You bring accountability, discretion and sound judgement to investor relationships while staying aligned with the business and its executive team.

Culture & Benefits

Join a small, close-knit North Sydney office where ideas are welcomed and you can work directly with executive stakeholders. The culture combines accountability for delivery with flexibility around work-life balance. You will have opportunities to present your own work to the board, build your leadership capability and contribute to a business that prioritises safety, reliability, continuous improvement and collaboration.

Be rewarded: $220k + super + bonus.
Grow your scope: lead two strong direct reports, influence investment decisions and develop through board exposure.
Connect and contribute: office days Monday, Wednesday and Thursday, with flexibility around delivery and work-life balance.

Apply

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is RMHICF80140. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

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Sr. Accountant Regulatory Reporting

Sydney, NSW

Full-time

Job ID:

80139

Accounts Receivable Officer (12 Month FTC)

Adelaide

Full-time

Job ID:

80103

Summary

Location: Adelaide Northern Suburbs
Salary Package: $75,000 + Super
Role Type: 12-Month Fixed-Term Contract
Role Highlights: Join a large, well-established business with a supportive manager and experienced leadership team. Take ownership of a high-volume accounts receivable portfolio, build strong stakeholder relationships and enjoy the stability of a 12-month fixed-term opportunity.

Role Overview
Our client is seeking an experienced Accounts Receivable Officer to join their established finance team on a 12-month fixed-term contract, based in Adelaide's northern suburbs.
This is a fantastic opportunity to join a large, reputable business with a strong finance function, approachable management and supportive leadership. You'll be responsible for managing a designated customer ledger, following up outstanding debts and maintaining accurate financial records, while working closely with internal stakeholders and external customers.
The role will suit someone who enjoys a hands-on accounts receivable position, is confident managing a busy collections portfolio and takes pride in building positive customer relationships while achieving collection targets.
Our client is ideally looking for someone who can commence as soon as possible, so availability for an immediate or short-notice start will be highly regarded.

Responsibilities

Manage a designated customer ledger, taking ownership of outstanding debts and collection activities.
Proactively contact approximately 60–80 customers daily to follow up overdue accounts and achieve collection targets.
Monitor account balances, investigate discrepancies and resolve outstanding payment queries.
Maintain accurate and up-to-date collection notes and reporting.
Allocate incoming customer payments and investigate unapplied or unallocated transactions.
Process credit card payments and assist with customer account administration.
Establish new customer accounts and maintain accurate customer records.
Respond to internal and external queries in a timely and professional manner.
Assist with month-end reporting, reconciliations and general accounts receivable administration.
Identify opportunities for process improvements and contribute to the overall effectiveness of the finance team.

Candidate Profile
You're an experienced Accounts Receivable Officer with a solid background in collections, debt management and customer account reconciliations.
You're comfortable working in a high-volume environment, managing a busy ledger and proactively following up customers to achieve collection targets. You'll have strong communication skills and the confidence to manage conversations with customers professionally, including when dealing with overdue accounts or payment disputes.

You'll also bring:

Demonstrated experience in an Accounts Receivable or Credit Control position.
Strong understanding of debt collection processes and account reconciliations.
Confidence managing a high-volume customer ledger and competing priorities.
Intermediate to advanced Excel skills and strong general Microsoft Office capability.
Experience using a financial system or ERP platform.
Excellent attention to detail, organisation and time management.
A proactive approach to problem-solving and the ability to work independently.
Strong communication skills and the ability to build positive working relationships.

Culture & Benefits
This is an opportunity to join a large, established business with a collaborative finance team and a leadership group that genuinely values its people.
You'll be supported by an approachable and experienced manager who provides guidance, encourages development and creates a positive team environment.

$75,000 + Super.
12-month fixed-term contract offering stability and security.
Northern suburbs location.
Supportive manager and strong leadership team.
Join a large, well-established business with an established finance function.
Collaborative team environment with opportunities to build internal relationships.
Opportunity to take ownership of your own customer portfolio and contribute to broader finance operations.
Ideally an immediate start, with some flexibility for the right candidate.

Apply
If you're an experienced Accounts Receivable professional looking for your next opportunity, we'd love to hear from you.
Please submit your resume by clicking the Apply link below or contact our team for a confidential discussion.
The reference number for this role is HM80103. Please allow 3–5 working days for us to process applications. All applicants will receive an update via email or telephone.

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Payroll/AP Officer

Full-time

Job ID:

80105

Summary

Job Description

Location: Sydney Inner West
Salary Package: $97,000 + Super + Salary Packaging
Role Highlights: Permanent Payroll/AP Officer opportunity combining a strong payroll focus with Accounts Payable responsibilities. Join an established organisation with a supportive finance team and work closely with an experienced Payroll Manager.

Role Overview

This is an exciting permanent opportunity for an experienced Payroll/AP Officer to join an established organisation based in Sydney’s Inner West.

Reporting to the Payroll Manager, you will have a strong focus on payroll, supporting processing, reconciliations, employee enquiries, reporting and general payroll administration. MicrOpay experience is essential, and you will bring the confidence and experience to hit the ground running across the payroll function.

Alongside payroll, you will also support the Accounts Payable function, providing genuine variety across your role. This will include invoice processing, reconciliations, payment runs, supplier queries and month-end activities. Experience with Microsoft Business Central would be advantageous but is not essential.

Responsibilities

Support end-to-end payroll processing
Process payroll information accurately through MicrOpay
Review and process timesheet information
Complete payroll reconciliations
Maintain accurate payroll records and documentation
Respond to employee payroll enquiries
Support payroll compliance and administration requirements
Assist with payroll reporting
Work closely with the Payroll Manager across the payroll function
Support continuous improvement across payroll processes
Assist with end-to-end Accounts Payable processing
Process supplier invoices, including coding and data entry
Complete supplier statement reconciliations
Assist with payment runs
Manage supplier queries and maintain accurate vendor information
Support month-end Accounts Payable activities

Candidate Profile

You will be an experienced payroll professional with a minimum of 4+ years’ payroll experience and previous experience using MicrOpay, which is essential for this opportunity.

Alongside your payroll expertise, you will ideally bring around 2+ years’ Accounts Payable experience and be comfortable working across both functions. You will have intermediate Excel skills, excellent attention to detail and strong communication skills.

Previous experience using Microsoft Business Central would be advantageous but is not essential. Most importantly, you will be proactive, reliable and comfortable working both independently and as part of a collaborative finance team.

Culture & Benefits

Join a well-established organisation offering a supportive and collaborative environment where you can bring your payroll expertise while continuing to gain broader exposure across finance.

Be rewarded – $97,000 + Super + Salary Packaging
Permanent opportunity – secure a long-term position within an established organisation
Enjoy variety – predominantly payroll focused with exposure across Accounts Payable
Develop your experience – work closely with an experienced Payroll Manager

Apply

If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is JHPAO80105. Please allow 3–5 working days for us to process all applications. All applicants will hear back from us, either via email or telephone.

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Change Lead

Sydney

Full-time

Job ID:

79845

Summary

Role: Change Lead

Location: Sydney
Employment type: Contract or permanent
Remuneration: Competitive remuneration

Role Highlights: Lead end-to-end ANZ organisational change and adoption, driving transformation across digital customer experience, products, claims, policy servicing, process automation and business operations.

Role Overview

Technology only delivers value when people embrace it. As Change Lead, you will help teams navigate a significant enterprise-wide transformation and turn new technology, processes and ways of working into meaningful, lasting change. This is an opportunity to own the integrated change strategy and bring it to life. You will partner with senior leaders, product teams, operations and global delivery teams, translating complex transformation into clear, practical steps that help people understand, prepare for and adopt change.

Responsibilities

Build and deliver an end-to-end change strategy that connects transformation goals with the needs of impacted teams.
Map stakeholders, assess change impacts and establish clear business readiness plans.
Help teams adopt digital platforms, new processes, automation and AI-enabled ways of working.
Engage stakeholders and build a change champion network that supports adoption across teams.
Create communications, learning and training approaches that make change clear and actionable.
Coach leaders to sponsor change visibly and support their teams through transition.
Integrate change activities across design, testing, cutover and post-launch support.
Track readiness, adoption and capability, using insights to strengthen change outcomes.
Address resistance, change fatigue and adoption barriers with practical, targeted actions.

Candidate Profile

You combine strategic thinking with hands-on delivery and can make complex change feel clear and manageable. Your experience includes:

Leading organisational change across large, complex technology transformation programs.
Developing and delivering change strategies, impact assessments, communications, training and readiness plans.
Building stakeholder relationships and using influencing and facilitation skills to create alignment.
Working effectively with global and distributed teams.
Understanding how automation and AI affect people, roles and ways of working.
Navigating ambiguity, competing priorities and multiple workstreams.
Applying structured change methodologies such as Prosci ADKAR or equivalent.
Change management certification is highly regarded.

Why this role

Real ownership: Shape the change approach for a highly visible enterprise transformation.
Senior stakeholder partnership: Work directly with leaders and global delivery teams to turn strategy into action.
Relevant technology exposure: Help teams embrace modern digital platforms, automation and AI.
Lasting impact: Influence how teams work and embed sustainable organisational change.
Variety and scope: Lead change across multiple interconnected transformation workstreams.

Apply

If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is DFCL79845. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

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Pricing & Products Product Manager

Sydney

Full-time

Job ID:

79844

Summary

Senior Product Manager – Pricing & Products

Location - Sydney preferred | Melbourne considered
Employment Type - Permanent / Contract
Package - Competitive, based on experience

Role Highlights - Shape the future of product and pricing across ANZ. Take ownership of a strategically important Product & Pricing capability and lead the product side of a major technology transformation. This is an opportunity to shape the roadmap, influence senior stakeholders and turn complex pricing requirements into better product outcomes.

Role Overview

If you enjoy connecting commercial priorities with technology delivery, this role offers the scope to make a meaningful impact on how products and pricing are designed, configured and delivered. You’ll work with product, pricing, technology, architecture, compliance and distribution teams to enable faster pricing changes, stronger governance and more effective digital integration.

Reporting to the Program Manager, you’ll own the Product & Pricing vision, roadmap, prioritised backlog and business outcomes across ANZ.

You’ll bring business and technology stakeholders together around clear priorities, balancing product configuration, pricing capability and delivery needs. As Product Owner for the delivery stream, you’ll translate business requirements into epics, features, user stories and acceptance criteria, and accept delivered functionality.

Responsibilities

Set the Product & Pricing roadmap, prioritise the backlog and own business outcomes.
Lead the product side of pricing and rating engine modernisation to enable faster, more efficient change.
Define requirements for product configuration, APIs and platform integrations, including dynamic pricing, price testing and segment-level pricing.
Guide products from design through launch and ongoing optimisation.
Develop epics, features, user stories and acceptance criteria; participate in sprint reviews and accept delivered functionality.
Align architecture, technology, pricing, compliance and distribution teams, while managing senior stakeholders and external delivery partners.
Embed pricing governance, testing, approvals and auditability into delivery.
Track progress, risks, dependencies and business benefits.

Candidate Profile

You’re an experienced Product Manager or Product Owner who can connect commercial priorities with technology delivery in a complex organisation.

Your background will ideally include:

8+ years’ experience across product management, pricing or product development, including 4+ years as a Product Manager or Product Owner in an Agile environment.
Hands-on delivery of a pricing/rating engine transformation or product configuration platform.
Strong roadmapping and backlog prioritisation skills, with experience developing epics, user stories and acceptance criteria.
An understanding of rating engines, APIs, integrations and enterprise technology platforms.
Experience delivering within large transformation programs.
Commercial judgement, clear communication and the ability to influence senior business and technology stakeholders.

Company Profile

Join a large, established organisation undertaking a significant enterprise technology transformation. Work alongside experienced product, commercial and technology leaders, with the scope to influence a critical capability and see your priorities through to delivery.

Meaningful ownership: Shape a critical ANZ Product & Pricing capability.
Transformation scope: Help modernise pricing technology and improve how change is delivered.
Senior stakeholder visibility: Work closely with business and technology decision-makers.
Regional and global exposure: Collaborate across ANZ and global teams.
Competitive package: Based on experience, with Sydney preferred and Melbourne considered.

Apply

If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is AYSPM79844. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

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Financial Controller

Sydney CBD

Full-time

Job ID:

79890

Summary

Salary: $180k - $190k base + super
Location: Sydney, CBD
Role Highlights: Group Financial Controller role reporting directly to the CFO, offering global exposure across Australia, the Philippines, China and wider Group stakeholders, with broad ownership across reporting, governance, tax, treasury, audit, risk, compliance and finance transformation.

Role Overview
An established global prestige retail and manufacturing business is seeking an experienced Financial Controller to take ownership of the integrity, accuracy and timeliness of its group financial reporting, governance and control environment. Reporting to the CFO, this is a broad financial leadership role with responsibility across group financial control, month-end and year-end, statutory and management reporting, tax, cash flow, treasury, audit, risk and compliance.

You will lead a geographically dispersed finance team while working closely with senior stakeholders locally and internationally. Beyond maintaining a strong control environment, you will strengthen processes, improve financial governance and contribute to finance transformation initiatives across the organisation.

Key Responsibilities

Own group financial controllership, governance and financial reporting across a multi-entity environment.
Lead accurate and timely month-end and year-end close processes.
Ensure the integrity and accuracy of the P&L, balance sheet and cash flow.
Maintain and strengthen financial governance frameworks, internal controls and compliance processes.
Ensure financial reporting complies with IFRS, relevant accounting standards and regulatory requirements.
Lead statutory reporting, tax compliance and associated governance requirements.
Manage cash flow, treasury, FX exposure, banking relationships and insurance requirements.
Manage internal and external audit processes and drive the timely resolution of audit matters.
Lead and develop a geographically dispersed finance team across Australia and the Philippines.
Partner closely with the CFO, CEO, Commercial Finance team and international Group Finance and Tax stakeholders.
Drive finance transformation, process improvement and continuous improvement across the financial control environment.

Candidate Profile

You are an experienced Financial Controller with strong technical accounting capability and a track record of owning financial control within a group or multi-entity environment. You combine attention to detail with the confidence to take full accountability for financial integrity, governance and compliance. You are comfortable remaining close to the numbers while also leading people, managing senior stakeholders and improving the way finance operates.

Strong Financial Controller experience within a group or multi-entity environment.
Strong technical accounting knowledge including IFRS, financial governance and internal controls.
Demonstrated ownership of month-end, year-end, statutory and management reporting.
Strong understanding of P&L, balance sheet and cash flow management.
Experience across tax, treasury, cash flow, FX, banking relationships, insurance and audit.
Proven finance team leadership experience, with offshore or shared-services exposure highly regarded.
CA or CPA qualification highly preferred.
Group or global finance exposure and finance transformation, systems or process improvement experience will be highly regarded.

Culture & Benefits

Join an established global business with a distinctive heritage and a strong connection between its products, people and purpose. The organisation values collaboration, accountability, integrity and people who are prepared to take ownership and make things happen.

Be rewarded: $180k-$190k base + super.
Be influential - work closely with the CFO and senior stakeholders across the business.
Expand your exposure - operate across a global finance environment while strengthening governance, controls and transformation.

Apply

If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is NGFC79890. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.

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Senior Project Manager - (SAP / CRM / Contact Centre / AI)

Australia

Full-time

Job ID:

79926

Summary

Role - Senior Project Manager - (SAP / CRM / Contact Centre / AI)

Location - Sydney

Role Highlights - Senior Project Manager to lead complex customer technology transformation, CRM, contact centre, system integration and customer service initiatives, transitioning into a Conversational AI project.

Role Overview

Your initial focus will be the transition of retained business capabilities into the client’s technology environment as part of a business separation. You will lead delivery supporting infrastructure services and regulated metering, spanning lead management, customer enquiries, case management, help desk support and retailer enquiries.

Working across customer applications, contact centre solutions, digital platforms, integrations and vendor partners, you will oversee delivery from mobilisation through to operational transition. The role is expected to move into the Conversational AI project from around March 2027.

What you will lead

End-to-end delivery: mobilisation, design, implementation, testing, business readiness, cutover and closure.
Integrated delivery plans, budgets, resources, dependencies, risks and issues.
Collaboration across Customer, Technology, operations, business specialists and external vendors.
Customer service and retailer enquiry changes, including the applications and integrations that support them.
Vendor and commercial management, project governance and clear reporting to sponsors, steering committees and senior stakeholders.

Responsibilities

Significant Senior Project Manager experience delivering complex technology-enabled business change.
A strong track record in customer-facing or customer-service technology initiatives.
Experience across several of these areas: CRM and customer service platforms, contact centre and telephony, digital/web applications, workflow and case management, enterprise integrations and APIs, or system migrations and technology transition.
Strong vendor and commercial management skills, with experience leading multidisciplinary business and technology teams.
Confidence engaging senior stakeholders, managing governance and steering committees, and resolving cross-functional delivery challenges.
Hands-on delivery experience across implementation, testing, cutover and operational readiness, with the ability to quickly understand new business domains and technologies.

Candidate Profile

Combine complex transition delivery with the opportunity to move into AI-enabled customer service. You will work across business and technology, lead multiple delivery partners, and bring your customer technology expertise to a Sydney-based hybrid contract role.

Apply

Apply with your CV outlining your relevant customer technology, transition and project delivery experience. The job reference ID is AYSPM79926

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