Job Description

Location: Dry Creek, Adelaide
Salary Package: $70k - $80k + super
Role Highlights: Amazing opportunity to make a difference with a leading manufacturing figurehead in Adelaide. This is a high-impact role with the ability to represent the company as first point of contact.

Role Overview

Reporting into the Customer Service Manager, this Senior Customer Service Officer will be responsible for ensuring customer have a positive experience by addressing enquiries and keeping customers up to date. On a monthly basis, you will provide carry out daily customer service activities, provide business partners and customers with information and build and maintain relationships with customers and internal stakeholders. On a weekly basis, you will ensure you are delivering against KPI’s and actively contributing to both the customers and the internal departments to ensure the smooth running of the business.

This role will give you the opportunity to have a lasting effect on the reputation of the business as you actively build relationships with both internal and external stakeholders and become a glowing representative for the business. This is a great opportunity for someone who is eager to build long lasting relationships and have a positive impact on a leader in the manufacturing industry.

Responsibilities

• Support managers with daily operations – Assist the Customer Service Manager and Service Manager with admin tasks, coordination, and issue resolution.
• Handle customer interactions – Manage calls, respond to inquiries, and process both sales and service orders efficiently.
• Track and follow up on deliveries – Use internal tools to monitor order progress and make sure customers get what they need when they need it.
• Coordinate with internal teams – Work closely with logistics, finance, and production to solve issues and keep orders moving.
• Provide product and service info – Share brochures, catalogues, and service details with customers and partners as needed.
• Maintain strong relationships – Build trust with customers and internal teams through clear communication and reliable service.
• Help meet team goals – Contribute to team KPIs and suggest improvements to keep raising the bar on service quality.

• Be a team player – Take on extra tasks when needed and join team discussions to share feedback and ideas.

Candidate Profile

You are highly energetic and personable individual that is looking for an opportunity to make an impact of a leading manufacturing company. You will have strong communication skills and have a passion for building long-lasting relationships. You pride yourself in your organisational skills whilst also being extremely strong both verbally and written. The successful applicant will be ambitious and eager to grow and progress within their career in customer service.

Culture & Benefits

This leading manufacturing company endeavours to make a positive impact on the Australian and Global markets on a day to day basis. They are undergoing and exciting period of growth and are excited to bring a new, motivated individual on board to help grow a successful team.

• Leading Manufacturing Organisation; Locally grown business.
• $70k - $80k + super
• Clear path to career progression; Hybrid flexibility; Free onsite parking.

Apply

If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is POSCO59726. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.