Job Description

Location: Western Sydney
Salary Package: $30ph - $35ph + Super
Role Highlights: Join a growing FMCG brand as a temporary Customer Service Officer. Work in a high-performing team with flexible rotating rosters and work-from-home options, delivering exceptional multi-channel support.

Role Overview
As the first point of contact, you’ll handle customer queries via phone, email, and live chat. This temporary role offers an immediate start with a rotating roster, including some weekends. Collaborate with internal teams to ensure quick, professional resolutions.

You'll support customer satisfaction and retention in a fast-paced environment. Your multitasking skills and service focus will be key, along with contributing to process improvements and accurate CRM updates.
Responsibilities

• Handle customer inquiries across phone, email, and chat channels
• Resolve order, delivery, and product issues promptly
• Liaise with logistics and operations on fulfilment challenges
• Maintain accurate CRM records and case notes
• Share feedback to enhance service processes
• Escalate complex issues when required

Candidate Profile
You have 2–3 years experience in a busy customer service or call centre role, ideally in FMCG or E-commerce. You communicate clearly, work well under pressure, and enjoy problem-solving. You’re confident using CRM and ticketing systems and value collaboration and exceptional service.

Culture & Benefits
Join a dynamic E-commerce business where your work matters. Enjoy a supportive culture, flexible remote options, and a balanced rotating roster.

• Work with a strong, established national brand
• Build cross-functional experience
• Thrive in a team that values work-life balance

Apply
If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is SR61833. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.