Job Description

Location: Sydney, Melbourne, Brisbane

Salary Package: $65k - $75k + Super + Bonus

Role Highlight: Own a portfolio of SME customers, drive retention and revenue growth, and engage directly with business owners and decision-makers. Use proven sales frameworks to identify opportunities, cross-sell, upsell and consistently hit targets. This is a high-impact role with structured training, strong support and a clear pathway into senior sales and leadership.

Role Overview

As an Outbound Sales Consultant, you will proactively manage and grow a portfolio of SME customers, driving both retention and revenue growth. On a daily basis, you’ll engage directly with business owners and decision-makers through outbound and inbound calls, understanding their needs and identifying opportunities to provide tailored solutions.

You’ll manage the sales process from lead qualification through to order placement, while leveraging established sales playbooks and structured methodologies to consistently deliver results. This role gives you the opportunity to build strong commercial relationships, increase share of wallet and establish yourself as a trusted advisor to your customers.

Responsibilities

• Proactively manage and grow a portfolio of SME customers, driving retention, loyalty and revenue growth
• Conduct outbound and inbound calls with existing customers to understand their needs and uncover sales opportunities
• Engage directly with business owners and decision-makers to provide tailored solutions
• Manage the complete sales cycle from qualification through to order placement and post-sale follow-up
• Identify cross-sell and upsell opportunities to increase share of wallet
• Meet and exceed individual sales, retention and growth targets
• Follow established sales playbooks and structured sales processes to consistently deliver results
• Maintain accurate customer records, sales activity, pipeline and forecasts within CRM and ERP systems
• Work closely with internal sales, product, branch and operations teams to deliver seamless customer solutions
• Identify risks and opportunities within accounts and take proactive action to address them
• Build strong, trust-based customer relationships and become a valued commercial partner

Candidate Profile

• Proven experience in high-volume outbound sales, inside sales, account management, customer retention or customer growth
• Commercially minded and results-driven, with a strong focus on achieving sales and performance targets
• Confident engaging directly with business owners and decision-makers
• Skilled at uncovering customer needs and identifying opportunities to upsell and cross-sell
• Strong communication, negotiation, objection-handling and closing skills
• Highly organised and able to manage a portfolio of customers independently

Culture & Benefits

Join a high-performing and supportive team where results are recognised and rewarded. You’ll work in a fast-paced sales environment with access to structured sales frameworks, coaching and ongoing development to help you build your commercial capability. This is a role where your contribution has a direct impact on customer retention and revenue growth, with high performers given genuine opportunities to progress into senior sales and leadership roles.

• Grow your career – clear pathway into senior sales or leadership roles
• Be rewarded – competitive base salary with performance-based bonus
• Develop your skills – structured training, coaching and development in a high-performance environment

Apply

If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is SR77522. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.