Job title: Support Consultant
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: Negotiable
Location: New York
Job ID: 51139

Job Description

Location: USA Remote
Salary Package: Competitive salary on offer
Role Highlights: Shift your career into the next gear by joining this international technology consultancy who specialise in the Planning Analytics space. You will build your credibility as a support expert can deliver high-quality resolutions to customer issues.

 

Role Overview

Reporting into the Support Manager, this Support Consultant will be responsible for resolve product-based issues through a variety of approaches. You will support customers with BAU activities predominantly focussed on model and process development, as well as ensuring continuous improvement and seamless operations. Additional to the BAU activities, you will also be responsible for the resolution of urgent matters, ensuring that customer satisfaction is at the forefront.

 

Responsibilities

  • Utilise in-depth knowledge of company products to resolve issues
  • Leverage expertise in TM1 to create new, and enhance existing, models
  • Track and escalate reoccurring issues to assist with bug fixing and product enhancement
  • Respond to urgent customer tickets to minimise downtime and maximise customer satisfaction

 

Candidate Profile

You will be able to juggle a range of competing prioritise efficiently, as well as creating detailed documentation of your work to ensure you can switch between tasks with minimal downtime. You will bring with you a broad domain knowledge of IBM Planning Analytics, Cognos and WatsonX, along with PowerBI functionality to help address client issues. The successful candidate will also have experience working with both AWS and Azure cloud implementations, being able to trouble shoot and optimise these systems effectively. You will also bring with you the ability to write SQL and Python code, as well as tackle issues with REST APIs. A collaborative working style is also key, as while you will have independence to resolve issues, you will need to build strong relationships with internal and external stakeholders.

 

Culture & Benefits

An innovation and growth focused global business partner for Planning Analytics. Benefit from education, certification, and a suite of innovative products, providing a global stage for your career with diverse pathways. Join to shape the future of technology and consulting with opportunities around the world.

  • Grow your career - clear development opportunities and growth focused mentorship.
  • Be rewarded - Competitive pay; certifications available.
  • Global presence- opportunity to make an important impact

 

Apply

If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is NS51139. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.