Job Description

Role Overview:

This role will be responsible for overseeing a complex, multi-year program of work valued at $90 million, including Salesforce CRM integrations, digital transformation projects, and operational improvements. The Program Manager will ensure projects are aligned with the company’s strategic goals, fostering a structured approach to execution. They will leverage PMO frameworks and methodologies to manage complex projects, ensuring timely delivery within budget and to the required standards. Hands-on experience in planning and executing multiple projects while facilitating cross-functional collaboration is essential. They will establish governance frameworks, manage dependencies, and ensure initiatives are delivered on time and within scope, using tools like Monday.com to track progress and mitigate risks.

In collaboration with senior stakeholders, the Program Manager will drive visibility and accountability across multiple workstreams, implementing best practices in program and portfolio management. Strong communication is critical to align stakeholders at all levels, as the candidate must articulate complex ideas clearly to both technical and non-technical audiences. Their leadership will help resolve conflicts, keep projects on track, and foster stakeholder buy-in. A solid background in leading large-scale digital transformations—particularly in Salesforce CRM systems or customer-facing platforms—will be essential to successfully managing these initiatives. Their expertise in Monday.com will optimise workflows, enhance efficiency, and provide transparency across teams.

As the key driver of transformation, the Program Manager will play a pivotal role in stakeholder engagement, aligning business units, and managing external vendor relationships. Their curiosity and passion for modernising digital experiences will ensure they identify opportunities for innovation and optimisation. They will be a champion for staying current with digital trends, contributing to the company's transformation goals. Success in this role will be measured by the successful execution of critical business initiatives, improved operational capabilities, and a long-term shift toward a disciplined, structured program management culture.

Responsibilities:

• Oversee a $90M multi-year transformation program, ensuring strategic alignment and execution excellence
• Establish governance frameworks, risk management processes, and performance tracking across all projects
• Lead stakeholder engagement, aligning cross-functional teams and senior leadership on program objectives
• Manage program-level dependencies, budgets, and resource allocation to optimise outcomes
• Drive the adoption of Monday.com for program tracking and reporting, enhancing visibility and accountability
• Ensure seamless integration of Salesforce CRM, digital solutions, and process improvements
• Identify risks and proactively implement mitigation strategies to keep initiatives on track
• Advocate for program management best practices, coaching teams and fostering a culture of structured execution

Candidate Profile:

The ideal candidate will have extensive experience in leading large-scale digital transformation programs, with a proven ability to oversee complex, multi-project portfolios. They will be adept at engaging senior stakeholders, managing competing priorities, and ensuring alignment with business objectives. This includes a strong understanding of PMO frameworks and methodologies to manage complex projects, with hands-on experience in planning, executing, and delivering projects on time, within budget, and to the required standards. The candidate will also be skilled at handling multiple projects and fostering cross-functional collaboration. A background in digital transformation, Salesforce CRM integrations, or enterprise-wide change initiatives will be highly regarded.

A strong foundation in program management methodologies, including Prince2, PMP, or Agile frameworks, is essential. The candidate should demonstrate proficiency in managing project governance, risk assessment, and resource allocation at a program level. Experience using Monday.com or similar project tracking tools is highly valued, as it will allow the candidate to optimise workflows, integrate the platform across teams, and drive visibility and accountability. Expertise in using such tools enhances efficiency and transparency in project management.

Beyond technical expertise, this role requires a leader with excellent communication and negotiation skills. The candidate must be able to translate complex technical concepts into clear, actionable insights for diverse stakeholders. Their strong communication skills will ensure stakeholder alignment and help resolve conflicts, keeping projects on track. The ability to drive organisational change, influence decision-making, and maintain a strategic outlook is key to their success. Their curiosity and passion for modernising digital experiences will ensure they identify opportunities for innovation and optimisation, contributing to the company’s ongoing transformation goals.

Company, Culture & Benefits:

This organisation is at the forefront of digital transformation, investing heavily in modernising its systems and processes. With a strong emphasis on innovation and efficiency, they offer a dynamic work environment that encourages collaboration and strategic thinking.

• Lead high-impact transformation initiatives with C-suite engagement
• Competitive salary package and bonus structure
• Hybrid work model with flexibility and career growth opportunities

Apply:

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is DJ55674