Job Description

Location: Southern Suburbs
Hours: Part-time, 0.6 FTE | Approximately 20–25 hours per week

Role Highlights: A varied part-time opportunity combining front-of-house reception, administration and customer service, with additional responsibility supporting delivery coordination and the wider Customer Service team.

Role Overview

You will be responsible for providing a professional and welcoming front-of-house experience while supporting the day-to-day administration of the office. This includes greeting visitors, managing incoming calls, handling mail and couriers, and maintaining accurate electronic and hard-copy filing systems.

Working closely with the Customer Service Manager, you will also assist with coordinating and confirming customer delivery dates, liaising with freight forwarders and helping to resolve delivery discrepancies and customer enquiries.

The role will also provide broader administrative support across the business, including preparing correspondence and reports, data entry and record keeping within business systems such as SAP, and managing office and kitchen supplies.

Responsibilities

• Greet and welcome visitors, contractors and clients
• Answer, screen and direct incoming calls
• Manage incoming mail, couriers and deliveries
• Maintain accurate electronic and hard-copy filing
• Coordinate and confirm customer delivery dates
• Liaise with freight forwarders regarding deliveries
• Assist with delivery discrepancy enquiries
• Respond to customer queries and provide general customer service
• Prepare and format correspondence, reports and documents
• Complete data entry and maintain records across business systems, including SAP
• Provide general administrative support to the wider team
• Order and manage office and kitchen supplies

Candidate Profile

You will be a professional and customer-focused Receptionist or Administrator with previous experience in a reception, administration or customer service environment. You will have strong verbal and written communication skills, excellent attention to detail and the ability to manage competing priorities independently.

Experience using SAP or a similar ERP system, along with exposure to freight forwarders or logistics providers, will be highly regarded. Most importantly, you will bring a reliable, organised and professional approach, with the interpersonal skills to confidently engage with customers, visitors and internal stakeholders.

Culture & Benefits

This is a great opportunity for someone looking for a part-time position where they can take ownership of a varied reception and administration function while supporting a broader Customer Service team.

• Part-time hours of approximately 20–25 hours per week
• Varied reception, administration and customer service responsibilities
• Exposure to customer delivery coordination and logistics
• Opportunity to work across business systems including SAP

Apply

If this sounds like you, please send your resume by clicking the “apply” link and if you have any questions call Shruthika on 0481 603 075.