Job title: Credit/Collections officer
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: Negotiable
Job ID: 53652

Job Description

Location: Liverpool, NSW
Salary Package: Salary on offer $65k - $70k + Super
Role Highlights:
An excellent opportunity to kickstart your accounting career with a global leader in manufacturing equipment for industries across Australia. We're looking for candidates with a background in customer service and outbound sales.

Role Overview

Reporting to the Credit Manager, the Credit Officer is responsible for efficiently collecting payments from major and corporate customers, helping to reduce outstanding accounts and aged debts. The role also requires providing exceptional customer service to both internal and external clients.

 

Responsibilities

  •  Collect payments for goods and services provided to customers.
  • Maintain accurate records of outstanding debts and follow up on overdue accounts.
  • Reconcile overdue debts, reaching out to customers via email and phone, and manage the debt collection and recovery process.
  • Determine appropriate resolutions for outstanding accounts.
  • Keep the Customer Master and other related records up to date.
  • In collaboration with the Credit Manager, assess high-risk debtors to ensure existing limits and trading terms align with policy guidelines.
  • Evaluate the credit worthiness of potential retail customers for account authorization submissions.
  • Work with the Credit team across branches to address customer account inquiries.
  • Process credit card transactions and prepare EFTPOS banking for the branch.
  • Handle refund requests through the Dashboard.
  • Report on the status of disputes to the Credit Manager as needed.
  • Generate customer statements.
  • Refer debts to third-party collection agencies when required.

Candidate Profile

 In order to be successful in this role you will need to be:

  • Comfortable with getting on the phone
  • Investigating issues around payment delays
  • Able to communicate effectively

Culture & Benefits

Be part of a team that is supportive who invests in training and development and a manager who will provide a lot of mentorship.

 

Apply

If this sounds like you, please send your resume by clicking the “apply” link below. The reference number for this role is LIZ53652. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.