Job Description

Location: Adelaide

Role Highlights:
Opportunity to join a reputable, internationally recognised organisation as part of a high-performing Customer Service team. This role is ideal for a detail-oriented, customer-focused professional who enjoys ownership, collaboration, and delivering exceptional service. You will work closely with national leadership and play a key role in enhancing the end-to-end customer experience, with clear opportunities for development and progression.

Role Overview:
The Customer Service Representative will be responsible for managing the sales and service pipeline, including processing sales orders, resolving customer product and service issues, tracking order demand, and communicating forecast variances. This role is central to delivering a seamless customer experience by ensuring accuracy, responsiveness, and proactive communication throughout the order lifecycle.

Reporting into Customer Service leadership, this position will support both Customer Service and Service functions, working closely with internal teams, subcontractors, and customers to ensure orders are delivered accurately and on time.

On a daily basis, the Customer Service Representative will handle customer enquiries, process sales and service orders, manage invoicing and credits, and liaise with stakeholders regarding order status and delivery timelines.
On an ongoing basis, the role will monitor demand, escalate issues appropriately, and contribute to continuous improvement initiatives aligned to service KPIs.
This role contributes significantly to the organisation's presence in Adelaide and nationally and offers strong opportunities for skill development and career progression within customer service and operations.

Responsibilities:

• Deliver exceptional customer service, maintaining a strong customer-oriented mindset at all times.
• Carry out daily customer service activities including call handling, sales and service order entry, invoicing, credits, customer queries, and escalations.
• Process sales orders accurately and efficiently, ensuring compliance with internal processes and guidelines.
• Build and maintain strong relationships with customers, business partners, subcontractors, and internal departments.
• Communicate proactively with stakeholders regarding order status, planned delivery dates, and forecast variances.
• Use internal reporting tools to ensure accurate tracking, timely delivery, and issue resolution.
• Verify customer credit status with the accounts team and complete required documentation.
• Provide customers and business partners with relevant informational materials as required.
• Identify and escalate issues appropriately, acting as an advocate for the customer.
• Collaborate with team members to ensure project and service requirements are met.
• Actively contribute to team KPIs, workplace meetings, and continuous improvement initiatives.

Candidate Profile:

You are a highly organised and detail-oriented customer service professional who takes pride in delivering a high-quality experience. You are an effective communicator who can interface confidently with stakeholders at all levels and manage multiple tasks without sacrificing accuracy.

You demonstrate learning agility, curiosity, and a passion for continuous improvement. You are comfortable making decisions, know when to seek information or support, and are motivated to grow and progress within a customer service or operational environment.

Culture & Benefits:

Join a fast-paced, well-established organisation with a strong presence in the Australian market. You will be part of a supportive, collaborative team that values accountability, development, and delivering outstanding outcomes for customers.

Grow your career - develop your skills and progress within a national organisation

Supportive team - collaborate with experienced leaders and peers

Shared purpose - be part of a business passionate about service excellence

Apply:

If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is JM67645 Please allow 3-5 working days for application processing. All applicants will be contacted, either via email or telephone.